Privacy Policy
Effective date: September 23, 2026 Genora AI Image & Video Editor ("Genora") provides tools that create and edit images and videos. This policy explains how information is handled when you use the app. Information we process • Account data: email address, password hash, account identifier, session information, coin balance, subscription status, and account creation date. • Creative content: prompts, selected input images, generated images or videos, template choices, and generation history. • Purchase data: Razorpay order, payment, and subscription identifiers, transaction status, and entitlement information. We do not receive your complete payment-card details. • Support and safety data: content reports, report reasons, optional details, and related generation identifiers. • Technical data: service requests, timestamps, error information, and security logs needed to operate and protect the service. How we use information We use this information to provide generation and editing features, maintain accounts and balances, verify purchases, process subscriptions, prevent abuse, investigate reported content, provide support, secure the service, and comply with legal obligations. AI processing and service providers When you start an AI generation, your prompt and selected input media are sent through Genora's backend to the configured AI generation provider. Hosting, database, object-storage, AI-processing, and Razorpay payment service providers process data only as needed to provide their services. Do not upload content you do not have permission to use. Storage and retention Private input uploads are scheduled for deletion after 72 hours when they are no longer required by an active generation. Generated server files and generation records may remain available with your account until you delete the account or they are removed under our retention and safety procedures. Copies you save to your device are controlled by you and are not removed by deleting the server account. Security, billing, and audit records may be retained when required for fraud prevention, dispute handling, or law. Sharing We do not sell personal information. Information is shared with service providers described above, when you direct us to share or export content, when required by law, or when necessary to protect users, the public, and the service. Your choices and deletion You can delete your account inside the app or at /account-deletion. Account deletion permanently removes the account and associated server uploads and generated files, except information we must retain for legal, security, billing, or fraud-prevention purposes. You can control photo access through Android settings and can avoid AI upload features by using only on-device editing tools. Children Genora is not directed to children below the minimum digital-consent age that applies in their country. Do not use the service or upload a child's personal information unless you are legally permitted to do so. Security and changes We use access controls, encryption in transit, limited retention, and other safeguards, but no online service can guarantee absolute security. We may update this policy when the app or legal requirements change and will publish the updated version with a new effective date. Contact Use the support email shown in the app and on this website for privacy or support questions. Support: krishnagovinda2427@gmail.com